How to Choose the Right Shredding Company

Don’t hire any shredding company until you have asked them these revealing questions…

Information Security

Please click on each question to read more.

1. What Type of Shredding Service do you offer?

There are two types of shredding services. On-site shredding means all confidential materials are shredded on-site, at your location. Off-site shredding means that all material is brought back to the company’s facility for shredding. If your organization requires that you witness the shredding process, then you should choose on-site shredding. If you’re looking for a more cost-effective option, then off-site shredding is your best choice.

Marshall Shredding offers highly secure, on-site shredding services.

2. Are You AAA Certified by NAID?

The National Association for Information Destruction (NAID) is the watchdog of the shredding industry. They act as an independent auditor, checking a shredding company’s compliance in 22 critical areas, including everything from shred size to employee background checks. NAID awards their highest rating, “AAA Certified,” to only a select few shredding companies that offer the highest level of information security. In fact, of the 74 shredding companies operating in Texas, only 24 have been AAA Certified by NAID. But buyer beware! Many unscrupulous shredding companies will claim to be AAA NAID Certified just to get your business. Check their website for the NAID AAA Certified logo as proof of their standing.

Marshall Shredding is AAA NAID Certified. – To verify our standing click here.

3. Do you offer proof that you actually perform employee background checks?

All shredding companies will say they perform employee background checks. But why take their word for it? Ask for proof that an independent auditor has reviewed both the background checks and drug tests of all shredding company employees that will come in contact with confidential information.

Marshall Shredding provides each potential customer, written documentation of background checks and drug tests, of every single member of our organization.

4. Will you offer free information security training for my staff?

It’s not enough for a shredding company to just shred documents. It’s equally important that they train your staff to protect your confidential information.

Marshall Shredding first audits how your organization handles confidential data and then we provide information security training for your entire staff; all at no extra charge.

Customer Service

5. Do you offer "On Call Shredding"?

On-call shredding means that you just call whenever you need service. There are no regularly scheduled pickups and no monthly fees. That’s why most shredding companies refuse to offer this service. But if you’re not sure you’ll generate enough paper for a monthly pickup, why choose a shredding company that does not offer an on-call service option?

Marshall Shredding offers both on-call and regularly scheduled shredding services.

6. Can you shred more than just paper?

Many shredding companies use outdated equipment that can’t shred anything but paper. That means someone may have to sift through your containers and remove paper from the binders. There is a much easier and more secure way. Some shredding companies have invested in high tech shredding equipment that can shred almost anything.

Marshall Shredding uses high tech equipment that can shred almost anything including paper, plastic, microfilm, X-rays, CDs, hard drives, whole computers and even many consumer and commercial products.

7. What kind of insurance protection do you provide?

Shredding companies provide general liability insurance to protect their customers in the unlikely event that confidential documents fall into the wrong hands. However, most limit this protection to $1,000,000. Make sure your shredding company provides at least $2,000,000 in general liability insurance.

Marshall Shredding exceeds industry standards with general liability insurance coverage of $2,000,000.

Price

8. Are there any hidden charges?

Some shredding companies will quote you a low, low price and then slam you with hidden fees like fuel surcharges, security fees and pick up fees. Other shredding companies charge by the minute to shred your documents. So you’re actually paying them to go slow. Get an exact quote in writing and always ask if there are any additional charges.

Marshall Shredding provides our services for a low fee, with no hidden charges.

9. Do you give your regular service customers discounts on purges?

Customers who receive on-going service from their shredding company, should get a better price on annual file purges than a one-time customer. Before choosing a shredding company, ask what kind of “purge discount” they give their regular customers.

Marshall Shredding gives a 10% purge discount to all their regular customers.